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Shipping & Returns Terms

Standard Shipping

When you order directly from Australian NaturalCare, we dispatch orders received within the next 1-2 business days. (This applies to orders received Monday to Friday and excludes weekends or public holidays).


Our standard shipping fee is $8.95*.

If you spend $59 or more when ordering from us your order is eligible for free shipping within Australia.


This is calculated on the Order Subtotal after discounted if any discounts apply, and excluding shipping charges.


*$8.95 shipping fee (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of $8.95 per carton applies or you can call us on 1300 365 020 to discuss alternative delivery arrangements. Standard and free shipping are not available for international orders - please see the 'International Shipping' section below for more information. 


Standard Delivery Times

We use Australia Post for our delivery service. For the Sydney metropolitan area, delivery takes one to two business days. Below is a list of estimated standard shipping times using Australia Post to other areas of Australia. Please note these are estimates and from time to time parcels may take longer to arrive. 
















Remote & Islands



NSW regional


Brisbane, Gold Coast & QLD metro

QLD regional

Melbourne & VIC metro

VIC regional

Adelaide & SA metro

SA regional

Perth & WA metro

WA regional



NT regional

Remote regions and islands

Australia Post Estimated Delivery Times

1-2 business days

3 business days

3 business days

3 business days

4 business days

3 business days

4 business days

4 business days

5 business days

8 business days

10 business days

5 business days

6 business days

13 business days

13 business days or as per your usual postage service

Christmas Cut-off Dates

Order before the cut-off dates to get your delivery before Christmas!


NSW: 19/12/2023

VIC: 19/12/2023

QLD: 19/12/2023

ACT: 19/12/2023

SA: 19/12/2023

TAS: 19/12/2023

WA: 15/12/2023

NT: 15/12/2023

Don't want to pay for delivery?

If you’re in Sydney, you can visit our Showroom at Level 3, 500 Pacific Highway, St Leonards 2065 (please call us to get access).

Remember, if you spend $59 or more when ordering directly from us your order is automatically eligible for free shipping within Australia.

International Shipping

We ship worldwide. This option is not currently available for online orders so please email us at to discuss your international shipping requirements. 

Please note that all import duties, taxes and charges levied by the country of destination are the buyer's responsibility. Australian NaturalCare is not responsible for any delays, holds or additional costs that may be imposed by customs in the country of destination. All international returns are subject to our international returns policy.

Parcel Forwarding Services

Australian NaturalCare is not responsible for any parcel forwarded on past the delivery address specified in the original order.

Returns Policy

Change of Mind Returns

Due to health regulations, we are unable to accept the return of any of our products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare professional.

Other Returns

ANC will accept product returns and will provide a refund, exchange or credit (as applicable) where:


1. The product is damaged, or
2. The product is faulty

In the unlikely event of an adverse reaction, please seek medical advice and then, inform our naturopath team by contacting them at or by phoning 1300 365 020.

Using AfterPay or Klarna

Please note that we do not allow exchanges or refunds for change of mind if you have used AfterPay or Klarna, due to the nature of the payments.