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Shipping & Returns Terms
Standard Shipping
When you order directly from Australian NaturalCare, we dispatch orders received within the next 1-2 business days. (This applies to orders received Monday to Friday and excludes weekends or public holidays).
Our standard shipping fee is $12.95*.
If you spend $79 or more when ordering from us your order is eligible for free shipping within Australia.
This is calculated on the Order Subtotal after discounted if any discounts apply, and excluding shipping charges.
*$12.95 shipping fee (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of $12.95 per carton applies or you can call us on 1300 365 020 to discuss alternative delivery arrangements. Standard and free shipping are not available for international orders - please see the 'International Shipping' section below for more information.
Christmas Delivery Update
Orders placed from 18th December onwards are still being dispatched promptly, but due to increased demand on Australia Post during this time, deliveries may take an extra day or two longer than usual.
If you’re restocking your essentials, we’re working hard to get your order to you as quickly as possible. Thank you for your patience and understanding during this busy period.
Standard Delivery Times
We use Australia Post for our delivery service. For the Sydney metropolitan area, delivery takes one to two business days. Below is a list of estimated standard shipping times using Australia Post to other areas of Australia. Please note these are estimates and from time to time parcels may take longer to arrive.
Region
NSW
NSW
ACT
QLD
QLD
VIC
VIC
SA
SA
WA
WA
TAS
NT
NT
Remote & Islands
Area
Sydney
NSW regional
Canberra
Brisbane, Gold Coast & QLD metro
QLD regional
Melbourne & VIC metro
VIC regional
Adelaide & SA metro
SA regional
Perth & WA metro
WA regional
Tasmania
Darwin
NT regional
Remote regions and islands
Australia Post Estimated Delivery Times
2 business days
3 business days
2 business days
3 business days
4 business days
3 business days
4 business days
4 business days
5 business days
5 business days
10 business days
5 business days
6 business days
13 business days
13 business days or as per your usual postage service
International Shipping
We ship worldwide. This option is not currently available for online orders so please email us at myorder@ausnaturalcare.com.au to discuss your international shipping requirements.
Please note that all import duties, taxes and charges levied by the country of destination are the buyer's responsibility. Australian NaturalCare is not responsible for any delays, holds or additional costs that may be imposed by customs in the country of destination. All international returns are subject to our international returns policy.
Parcel Forwarding Services
Australian NaturalCare is not responsible for any parcel forwarded on past the delivery address specified in the original order.
Returns Policy
Change of Mind Returns
Due to health regulations, we are unable to accept the return of any of our products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare professional.
Other Returns
ANC will accept product returns and will provide a refund, exchange or credit (as applicable) where:
1. The product is damaged, or
2. The product is faulty
In the unlikely event of an adverse reaction, please seek medical advice and then, inform our naturopath team by contacting them at naturopaths@ausnaturalcare.com.au or by phoning 1300 365 020.
Using AfterPay or Klarna
Please note that we do not allow exchanges or refunds for change of mind if you have used AfterPay or Klarna, due to the nature of the payments.